REFUND POLICY
DIGITAL DOWNLOADS:
No Refunds: Due to the nature of digital products, all sales of products on this website are final and not eligible for refunds/returns/exchanges.
Shipping: All digital items are INSTANT DIGITAL DOWNLOADS and NO PHYSICAL PRODUCTS will be shipped.
After checkout, You will be automatically emailed a secure link to download your purchased files. Please ensure that the email used to make the purchase is accurate and can receive email. We are not responsible for any digital downloads that are not sent due to incorrect email addresses.
No Cancellations: Due to the nature of digital products being immediately accessible and downloadable. Once a product has been downloaded by you, no right of cancellation. It is your responsibility to ensure that you have read all associated details and asked questions, if there are any, prior to purchase. Refunds/returns/exchanges are also not permitted.
PHYSICAL ORDERS:
If you are unhappy with any item/s you have received, please contact us first so we can resolve the issue to meet your expectations. Please allow 48-72hrs for a response during business days.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and unused in the original packaging. You’ll also need the receipt or proof of purchase. You will need to cover the cost of shipping. It is recommended that you select express shipping with tracking to ensure your items are returned quicker.
To start a return, you can contact us at contact@lashedbyshez.com. Please note that returns will need to be sent to the sender address that is shown on your shipping label.
Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@lashedbyshez.com.