FAQ’s
Below are some of our frequently asked questions & answers. If you cannot find the answer to your question below, please contact us at contact@lashedbyshez.com and we will be in contact as soon as possible.
OPENING HOURS:
Monday - Friday
8 am - 6 pm AEST
CLOSED ON WEEKENDS & PUBLIC HOLIDAYS
DIGITAL DOWNLOADS:
Q: HOW DO I FIND MY DIGITAL DOWNLOADS ONCE PURCHASED?
A: Once your purchase has gone through, an email with your download link will be sent to the email used at checkout. If you did not receive an email, please contact us & we will send you another email.
Q: WHAT APP CAN I USE MY DIGITAL PLANNER/BOOK ON?
A: Our digital books/planners are to be used with an annotation app that works with PDF files & hyperlinks. If on iOS, GoodNotes 6, Xodo, Noteful & Notability work best. If on Samsung, Noteshelf & Xodo are best.
Q: CAN MY DIGITAL DOWNLOAD BE EDITED TO MY LIKING?
A: Unfortunately, you can only edit our CANVA TEMPLATES. You cannot edit any of our digital books/planners. You can only add text, images or writing with an annotation app of your choice.
Q: WHY IS MY DIGITAL BOOK NOT WORKING?
A: A guide on how to download and use your digital book will be sent with your download to your email. Please make sure you read the instructions or follow the tutorial if you’re planning on using in GoodNotes. If you have followed every step correctly and still need help, please contact us by email.
Q: CAN I PURCHASE YOUR DIGITAL TEMPLATES ANYWHERE IN THE WORLD?
A: Yes! Since these are digital files, all you need to do is add item to cart and purchase when you are ready. Files will be available to download shortly after your order has been placed.
PHYSICAL ORDERS:
Once your order has been placed, you will receive an email with your order details. When you have received delivery confirmation, Lashed By Shez is no longer liable for any lost, stolen, or misplaced packages.
Please make sure when checking out to provide us with the correct contact information and address.
We currently offer SAME DAY POSTAGE & SAME DAY PICKUP on all orders made before 2pm (AEST) Monday to Friday. PUBLIC HOLIDAY orders won't be processed until the next opening business day.
Please wait for your “Order is ready for pickup” email and reply with a time you would like to pickup to receive further pickup instructions.
Please note that the estimated shipping times provided as a guide and while we strive to meet them, we cannot guarantee delivery within these exact time frames.